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i{background:var(--customer)}.c-party.csr[data-speaking=true] .c-wave i{background:var(--agent-live)}@keyframes c-bounce{0%,to{height:18%}50%{height:100%}}.c-wave i:nth-child(1){animation-delay:0s}.c-wave i:nth-child(2){animation-delay:.08s}.c-wave i:nth-child(3){animation-delay:.16s}.c-wave i:nth-child(4){animation-delay:.24s}.c-wave i:nth-child(5){animation-delay:.32s}.c-wave i:nth-child(6){animation-delay:.12s}.c-wave i:nth-child(7){animation-delay:.28s}.c-wave i:nth-child(8){animation-delay:.06s}.c-wave i:nth-child(9){animation-delay:.2s}.c-wave i:nth-child(10){animation-delay:.34s}.c-wave i:nth-child(11){animation-delay:.14s}.c-wave i:nth-child(12){animation-delay:.26s}.c-caption{margin:0 18px 16px;padding:13px 15px;border-radius:14px;font-size:14.5px;line-height:1.55;background:var(--card-hover);border:1px solid var(--border);min-height:72px}.c-party.cust .c-caption{border-left:3px solid var(--customer)}.c-party.csr .c-caption{border-left:3px solid var(--agent-live)}.c-sub{border-top:1px solid var(--border);padding:14px 18px}.c-sub+.c-sub{border-top-style:dashed}.c-eyebrow{font-size:10.5px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--faint)}.c-controls{display:flex;gap:10px;flex-wrap:wrap;padding:14px 18px;border-top:1px solid var(--border);background:var(--card-hover)}@media(max-width:760px){.console-shell{grid-template-columns:var(--rail-w-collapsed) 1fr}.console-shell .c-wordmark,.console-shell .c-group-label,.console-shell .c-item span,.console-shell .c-item .tail,.console-shell .c-me-txt{display:none}.console-shell .c-item,.console-shell .c-me,.console-shell .c-rail-head{justify-content:center;padding-inline:0}.c-canvas{padding:14px}}@media(prefers-reduced-motion:reduce){.c-wave i,.c-live .dot{animation:none!important}.c-scen:hover:not(:disabled){transform:none}}:root,:root[data-theme=dark]{color-scheme:dark;--bg: #0b0d17;--bg-hero: radial-gradient(1200px 400px at 80% -10%, #1a2033 0%, #0b0d17 60%);--card: #131726;--card-hover: #1a2033;--surface-3: #232b43;--border: #2c3654;--border-strong: #5f6c9a;--text: #eef0fa;--muted: #a9b1cf;--faint: #8089ad;--accent: #d7263f;--accent-hover: #e02c46;--on-accent: #ffffff;--accent-text: #ff7384;--accent-soft: #e5334b26;--danger: var(--accent);--primary: var(--accent);--primary-hover: var(--accent-hover);--on-primary: var(--on-accent);--primary-text: var(--accent-text);--primary-soft: var(--accent-soft);--primary-fill: var(--primary);--primary-fill-hover: var(--primary-hover);--primary-edge: var(--primary);--btn-shadow: none;--card-border: var(--border);--card-border-w: 1px;--rail-bg: var(--card);--rail-fill: var(--rail-bg);--rail-hover: var(--card-hover);--rail-surface: var(--surface-3);--rail-border: var(--border);--rail-text: var(--text);--rail-muted: var(--muted);--rail-faint: var(--faint);--rail-go: var(--primary-text);--rail-focus: var(--focus);--rail-mark-ring: 0px;--highlight: #ffc247;--on-highlight: #2a1c00;--success: #34d399;--on-success: #052e1f;--success-soft: #34d39926;--warning: #f5b93a;--on-warning: #2a1c00;--warning-soft: #f5b93a26;--info: #74a9ff;--on-info: #06142e;--info-soft: #74a9ff26;--focus: #a99bff;--customer: #ff9a4a;--customer-soft: #ff9a4a2b;--agent-live: #2fcbe6;--agent-soft: #2fcbe62b;--ai: #a99bff;--ai-soft: #a99bff1f;--sev-ztp: #ff6b7d;--sev-critical: #ff9a4a;--sev-major: #f5b93a;--sev-minor: #74a9ff;--sev-coaching: #a9b1cf;--nav-home: #a99bff;--nav-practice: #ff6b7d;--nav-performance: #74a9ff;--nav-live: #34d399;--nav-qa: #f5b93a;--nav-operations: #2dd4bf;--nav-admin: #a9b1cf;--nav-testbed: #f472b6;--nav-roadmap: #22d3ee;--viz-1: #74a9ff;--viz-2: #34d399;--viz-grid: var(--border);--shadow-card: 0 1px 2px rgba(0,0,0,.32);--shadow-pop: 0 10px 28px rgba(215,38,63,.22)}:root[data-theme=light]{color-scheme:light;--bg: #f5f6fc;--bg-hero: radial-gradient(1200px 400px at 80% -10%, #ffffff 0%, #f5f6fc 60%);--card: #ffffff;--card-hover: #eef0fa;--surface-3: #e2e6f5;--border: #d5dbee;--border-strong: #7d88ad;--text: #12162a;--muted: #4a5376;--faint: #5e678a;--accent: #d31f3c;--accent-hover: #b0152e;--on-accent: #ffffff;--accent-text: #c4183a;--accent-soft: #d31f3c14;--highlight: #f2a516;--on-highlight: #2a1c00;--success: #0a7447;--on-success: #ffffff;--success-soft: #0a744714;--warning: #8f5b06;--on-warning: #ffffff;--warning-soft: #8f5b0614;--info: #2459c2;--on-info: #ffffff;--info-soft: #2459c214;--focus: #5b49d6;--customer: #a5470a;--customer-soft: #a5470a16;--agent-live: #006d83;--agent-soft: #006d8316;--ai: #5b49d6;--ai-soft: #5b49d616;--sev-ztp: #b3122f;--sev-critical: #b34e0b;--sev-major: #8f5b06;--sev-minor: #2459c2;--sev-coaching: #4a5376;--nav-home: #5b49d6;--nav-practice: #d31f3c;--nav-performance: #2459c2;--nav-live: #0b7d4d;--nav-qa: #8f5b06;--nav-operations: #0f766e;--nav-admin: #4a5376;--nav-testbed: #be185d;--nav-roadmap: #0e7490;--viz-1: #2a6fdb;--viz-2: #0e9a66;--shadow-card: 0 1px 2px rgba(18,22,42,.08);--shadow-pop: 0 10px 28px 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var(--border);color:var(--muted);font-style:italic;font-size:13.5px}.dispute-row{margin-top:10px;font-size:13.5px;line-height:1.55}.dispute-row .who{display:block;font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--muted);margin-bottom:2px}.dispute-note{margin-bottom:14px;border-color:var(--warning);font-size:13.5px;line-height:1.55}.dispute-empty{text-align:center;padding:34px 20px}.dispute-empty .big{font-size:30px;color:var(--success);margin-bottom:6px}.dispute-resolve{display:grid;gap:10px;margin-top:14px;padding-top:14px;border-top:1px solid var(--border)}.dispute-context{display:grid;grid-template-columns:1fr 260px;gap:14px;align-items:start}@media(max-width:820px){.dispute-context{grid-template-columns:1fr}}.dispute-transcript{max-height:220px;overflow-y:auto;border:1px solid var(--border);border-radius:8px;padding:10px;font-size:13px;display:grid;gap:6px}.dispute-transcript .dl 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.muted{font-weight:400;font-size:11px}.sr-meta{font-size:11.5px;margin-top:2px;text-transform:lowercase}.sr-quote{font-size:13px;margin-top:6px;font-style:italic;opacity:.85}.sr-reason{font-size:13px;margin-top:5px}.sr-flag{font-size:11.5px;margin-top:5px}.sr-group{margin-bottom:16px}.sr-group-name{font-weight:800;font-size:14.5px;color:var(--info);margin:0 0 8px;padding-bottom:5px;border-bottom:2px solid var(--border);letter-spacing:.01em}.sr-next{display:flex;justify-content:flex-end;border-top:1px solid var(--border);padding-top:10px}.sr-score-banner{display:flex;align-items:center;justify-content:space-between;gap:16px;border:1px solid var(--border);border-radius:12px;padding:14px 16px;margin-bottom:14px;background:var(--card-hover)}.sr-score-label{font-size:15px;font-weight:800;color:var(--info);letter-spacing:.01em}.sr-score-note{font-size:12.5px;color:var(--muted);margin-top:3px;max-width:46ch}.sr-score-value{font-size:34px;font-weight:800;line-height:1;white-space:nowrap;display:flex;align-items:baseline;gap:5px}.sr-score-of{font-size:13px;font-weight:500;color:var(--muted)}@media(max-width:560px){.sr-score-banner{flex-direction:column;align-items:flex-start;gap:8px}.sr-score-value{font-size:28px}}.home-page{max-width:1180px;margin:0 auto}.home-hero{margin-bottom:18px;padding:30px 30px 26px}.home-lang{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap;margin:-4px 0 16px;padding-bottom:14px;border-bottom:1px solid var(--border)}.home-lang-copy{min-width:0}.home-lang-label{font-size:12.5px;font-weight:700;letter-spacing:.04em;color:var(--text)}.home-lang-hint{font-size:12.5px;color:var(--muted);margin-top:2px}.home-h1{font-size:2rem;font-weight:800;margin:0 0 10px;line-height:1.2}.home-brand{color:var(--primary-text)}.home-lede{font-size:1.06rem;line-height:1.6;color:var(--muted);margin:0 0 20px;max-width:760px}.home-cta{display:flex;flex-wrap:wrap;gap:10px}.home-go{font-size:1rem;padding:12px 24px}.home-note{font-size:12.5px;color:var(--faint, var(--muted));margin:18px 0 0}.home-feats{display:grid;gap:12px;margin-top:12px;grid-template-columns:repeat(auto-fit,minmax(270px,1fr))}.home-feat{border:1px solid var(--border);border-radius:16px;padding:18px;background:var(--card);transition:transform .15s,border-color .15s,box-shadow .15s}.home-feat:hover{transform:translateY(-3px);border-color:var(--feat);box-shadow:0 10px 26px #00000024}.home-feat-ico{font-size:30px;line-height:1;width:54px;height:54px;border-radius:15px;display:grid;place-items:center;margin-bottom:12px;background:color-mix(in srgb,var(--feat) 20%,transparent);border:1px solid color-mix(in srgb,var(--feat) 40%,transparent)}.home-feat-title{font-weight:750;font-size:1.04rem;margin-bottom:6px}.home-feat-desc{font-size:13.5px;line-height:1.55;color:var(--muted)}@media(max-width:620px){.home-hero{padding:22px 18px 20px}.home-lang .segmented{width:100%}.home-lang .segmented button{flex:1}.home-h1{font-size:1.55rem}}.theme-picker{position:relative;display:inline-flex}.theme-pop{position:absolute;right:0;top:calc(100% + 8px);z-index:60;width:min(430px,calc(100vw - 24px));padding:14px;background:var(--card);color:var(--text);border:var(--card-border-w) solid var(--card-border);border-radius:14px;box-shadow:0 18px 44px #00000047}.theme-pop h4{margin:0 0 8px;font-size:11px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:var(--faint)}.theme-pop h4 span{color:var(--primary-text)}.theme-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-bottom:14px}.theme-tile{display:grid;gap:6px;padding:6px;border-radius:10px;border:1px solid var(--border);background:transparent;color:var(--text);cursor:pointer;text-align:left;font:inherit;font-size:12px;font-weight:600}.theme-tile:hover{background:var(--card-hover)}.theme-tile[aria-pressed=true]{border-color:var(--text);box-shadow:0 0 0 1px var(--text)}.theme-note{margin:0;font-size:12px;color:var(--muted)}.palette-preview{display:grid;grid-template-columns:28% 1fr;height:44px;border-radius:6px;overflow:hidden;background:var(--bg-hero)}.palette-preview i{background:var(--rail-fill)}.palette-preview b{display:flex;align-items:center;gap:5px;padding:0 7px}.palette-preview b span{flex:1;height:18px;border-radius:4px;background:var(--card);border:1px solid var(--border)}.palette-preview b em{width:20px;height:11px;border-radius:999px;background:var(--primary-fill)}:root[data-palette=neon-night],.palette-preview[data-palette=neon-night]{color-scheme:dark;--bg: #08090d;--bg-hero: radial-gradient(1200px 400px at 80% -10%, #1e212b 0%, #08090d 60%);--card: #13151c;--card-hover: #1e212b;--surface-3: #343640;--border: #2a2e3a;--border-strong: #6d6f75;--card-border: var(--border);--card-border-w: 1px;--text: #f5f7fa;--muted: #a6acbb;--faint: #9fa4b3;--primary: #c8ff3e;--primary-hover: #d0ff59;--on-primary: #0d1400;--primary-text: #c8ff3e;--primary-soft: #c8ff3e2b;--primary-fill: var(--primary);--primary-fill-hover: var(--primary-hover);--primary-edge: var(--primary);--btn-shadow: none;--accent: #ff5c6c;--accent-hover: #ff7381;--on-accent: #2a0410;--accent-text: #ff5c7a;--accent-soft: #ff5c6c2b;--danger: var(--accent);--highlight: #ff5cc8;--on-highlight: #2a0019;--success: #34e0a1;--on-success: #10131a;--success-soft: #34e0a12b;--warning: #ffc94d;--on-warning: #10131a;--warning-soft: #ffc94d2b;--info: #7fb2ff;--on-info: #10131a;--info-soft: #7fb2ff2b;--focus: #f5f7fa;--customer: #ff9d5c;--customer-soft: #ff9d5c2b;--agent-live: #5ce1ff;--agent-soft: #5ce1ff2b;--ai: #c9a5ff;--ai-soft: #c9a5ff2b;--sev-ztp: #ff5c7a;--sev-critical: #ff9d5c;--sev-major: #ffc94d;--sev-minor: #7fb2ff;--sev-coaching: #a6acbb;--nav-home: #c9a5ff;--nav-practice: #ff5c7a;--nav-performance: #7fb2ff;--nav-live: #34e0a1;--nav-qa: #ffc94d;--nav-operations: #5ce1ff;--nav-admin: #a6acbb;--nav-testbed: #c9a5ff;--nav-roadmap: #5ce1ff;--viz-1: #7fb2ff;--viz-2: #34e0a1;--viz-grid: var(--border);--shadow-card: 0 1px 2px rgba(0,0,0,.32);--shadow-pop: 0 10px 28px #c8ff3e38;--rail-bg: #000000;--rail-fill: var(--rail-bg);--rail-hover: #1d1e1e;--rail-surface: #313132;--rail-border: #222323;--rail-text: #f5f7fa;--rail-muted: #9aa0ae;--rail-faint: #9aa0ae;--rail-go: #c8ff3e;--rail-focus: #f5f7fa;--rail-ico: currentColor;--rail-active-bg: #c8ff3e;--rail-active-text: #0d1400;--rail-active-edge: transparent;--rail-hot-bg: #ff5cc8;--rail-hot-text: #2a0019;--rail-mark-ring: 0px}:root[data-palette=ube-royale],.palette-preview[data-palette=ube-royale]{color-scheme:dark;--bg: #24105c;--bg-hero: linear-gradient(160deg,#2d1375,#1a0b47);--card: #351b82;--card-hover: #46279f;--surface-3: #583ba9;--border: #5a3bbd;--border-strong: #9686c0;--card-border: var(--border);--card-border-w: 1px;--text: #f6f1ff;--muted: #cfc2f5;--faint: #cfc2f5;--primary: #ffc531;--primary-hover: #ffcd4e;--on-primary: #2a1a00;--primary-text: #ffd466;--primary-soft: #ffc5312b;--primary-fill: var(--primary);--primary-fill-hover: var(--primary-hover);--primary-edge: var(--primary);--btn-shadow: none;--accent: #ff5c6c;--accent-hover: #ff7381;--on-accent: #2a0410;--accent-text: #ff9aa8;--accent-soft: #ff5c6c2b;--danger: var(--accent);--highlight: #ff8fd1;--on-highlight: #3a0627;--success: #5ef0b0;--on-success: #10131a;--success-soft: #5ef0b02b;--warning: #ffd466;--on-warning: #10131a;--warning-soft: #ffd4662b;--info: #b3ceff;--on-info: #10131a;--info-soft: #b3ceff2b;--focus: #f6f1ff;--customer: #ffb27a;--customer-soft: #ffb27a2b;--agent-live: #7fe3ff;--agent-soft: #7fe3ff2b;--ai: #ffa8e0;--ai-soft: #ffa8e02b;--sev-ztp: #ff9aa8;--sev-critical: #ffb27a;--sev-major: #ffd466;--sev-minor: #b3ceff;--sev-coaching: #cfc2f5;--nav-home: #ffa8e0;--nav-practice: #ff9aa8;--nav-performance: #b3ceff;--nav-live: #5ef0b0;--nav-qa: #ffd466;--nav-operations: #7fe3ff;--nav-admin: #cfc2f5;--nav-testbed: #ffa8e0;--nav-roadmap: #7fe3ff;--viz-1: #b3ceff;--viz-2: #5ef0b0;--viz-grid: var(--border);--shadow-card: 0 1px 2px rgba(0,0,0,.32);--shadow-pop: 0 10px 28px #ffc53138;--rail-bg: #170940;--rail-fill: var(--rail-bg);--rail-hover: #322557;--rail-surface: #443766;--rail-border: #36295b;--rail-text: #f6f1ff;--rail-muted: #b9a8ea;--rail-faint: #b9a8ea;--rail-go: #ffc531;--rail-focus: #f6f1ff;--rail-ico: currentColor;--rail-active-bg: #ffc531;--rail-active-text: #2a1a00;--rail-active-edge: transparent;--rail-hot-bg: #ff8fd1;--rail-hot-text: #3a0627;--rail-mark-ring: 0px}:root[data-palette=lagoon],.palette-preview[data-palette=lagoon]{color-scheme:dark;--bg: #063a3f;--bg-hero: linear-gradient(160deg,#07464c,#042c30);--card: #0b4d53;--card-hover: #12626a;--surface-3: #12626a;--border: #1e7982;--border-strong: #94b7b8;--card-border: var(--border);--card-border-w: 1px;--text: #effdfb;--muted: #b3dedb;--faint: #b3dedb;--primary: #ff7b5c;--primary-hover: #ff8d73;--on-primary: #3a0d02;--primary-text: #ffc7b8;--primary-soft: #ff7b5c2b;--primary-fill: var(--primary);--primary-fill-hover: var(--primary-hover);--primary-edge: var(--primary);--btn-shadow: none;--accent: #ff4f7b;--accent-hover: #ff688d;--on-accent: #10131a;--accent-text: #ffc0ce;--accent-soft: #ff4f7b2b;--danger: var(--accent);--highlight: #ffe066;--on-highlight: #2a2000;--success: #7df2b4;--on-success: #10131a;--success-soft: #7df2b42b;--warning: #ffe066;--on-warning: #10131a;--warning-soft: #ffe0662b;--info: #b5d9ff;--on-info: #10131a;--info-soft: #b5d9ff2b;--focus: #effdfb;--customer: #ffd3a1;--customer-soft: #ffd3a12b;--agent-live: #8fe9ff;--agent-soft: #8fe9ff2b;--ai: #dccbff;--ai-soft: #dccbff2b;--sev-ztp: #ffc0ce;--sev-critical: #ffd3a1;--sev-major: #ffe066;--sev-minor: #b5d9ff;--sev-coaching: #b3dedb;--nav-home: #dccbff;--nav-practice: #ffc0ce;--nav-performance: #b5d9ff;--nav-live: #7df2b4;--nav-qa: #ffe066;--nav-operations: #8fe9ff;--nav-admin: #b3dedb;--nav-testbed: #dccbff;--nav-roadmap: #8fe9ff;--viz-1: #b5d9ff;--viz-2: #7df2b4;--viz-grid: var(--border);--shadow-card: 0 1px 2px rgba(0,0,0,.32);--shadow-pop: 0 10px 28px #ff7b5c38;--rail-bg: #032629;--rail-fill: var(--rail-bg);--rail-hover: #1f4042;--rail-surface: #325153;--rail-border: #244446;--rail-text: #effdfb;--rail-muted: #8fc7c4;--rail-faint: #8fc7c4;--rail-go: #ff9a80;--rail-focus: #effdfb;--rail-ico: currentColor;--rail-active-bg: #ff7b5c;--rail-active-text: #3a0d02;--rail-active-edge: transparent;--rail-hot-bg: #ffe066;--rail-hot-text: #2a2000;--rail-mark-ring: 0px}:root[data-palette=pula],.palette-preview[data-palette=pula]{color-scheme:dark;--bg: #16171c;--bg-hero: radial-gradient(1200px 400px at 80% -10%, #2d3039 0%, #16171c 60%);--card: #21232b;--card-hover: #2d3039;--surface-3: #41444c;--border: #3a3d48;--border-strong: #818287;--card-border: var(--border);--card-border-w: 1px;--text: #f7f7f8;--muted: #b4b7c2;--faint: #b4b7c2;--primary: #e31e24;--primary-hover: #c81a20;--on-primary: #ffffff;--primary-text: #ff8a8f;--primary-soft: #e31e242b;--primary-fill: var(--primary);--primary-fill-hover: var(--primary-hover);--primary-edge: var(--primary);--btn-shadow: none;--accent: #e31e24;--accent-hover: #c81a20;--on-accent: #ffffff;--accent-text: #ff8a8f;--accent-soft: #e31e242b;--danger: var(--accent);--highlight: #ffd60a;--on-highlight: #1a1400;--success: #3ddc97;--on-success: #10131a;--success-soft: #3ddc972b;--warning: #ffd166;--on-warning: #10131a;--warning-soft: #ffd1662b;--info: #8fb4ff;--on-info: #10131a;--info-soft: #8fb4ff2b;--focus: #f7f7f8;--customer: #ffb26b;--customer-soft: #ffb26b2b;--agent-live: #6cc5ff;--agent-soft: #6cc5ff2b;--ai: #c9a5ff;--ai-soft: #c9a5ff2b;--sev-ztp: #ff8a8f;--sev-critical: #ffb26b;--sev-major: #ffd166;--sev-minor: #8fb4ff;--sev-coaching: #b4b7c2;--nav-home: #c9a5ff;--nav-practice: #ff8a8f;--nav-performance: #8fb4ff;--nav-live: #3ddc97;--nav-qa: #ffd166;--nav-operations: #6cc5ff;--nav-admin: #b4b7c2;--nav-testbed: #c9a5ff;--nav-roadmap: #6cc5ff;--viz-1: #8fb4ff;--viz-2: #3ddc97;--viz-grid: var(--border);--shadow-card: 0 1px 2px rgba(0,0,0,.32);--shadow-pop: 0 10px 28px #e31e2438;--rail-bg: #c8161c;--rail-fill: var(--rail-bg);--rail-hover: #cf3237;--rail-surface: #c8161c;--rail-border: #d0373c;--rail-text: #ffffff;--rail-muted: #ffe0e1;--rail-faint: #ffe0e1;--rail-go: #ffffff;--rail-focus: #ffffff;--rail-ico: currentColor;--rail-active-bg: #ffffff;--rail-active-text: #b0141a;--rail-active-edge: transparent;--rail-hot-bg: #ffd60a;--rail-hot-text: #1a1400;--rail-mark-ring: 2px}:root[data-palette=cobalt],.palette-preview[data-palette=cobalt]{color-scheme:dark;--bg: #0b2a8c;--bg-hero: linear-gradient(160deg,#0e34ab,#081f6b);--card: #143bb8;--card-hover: #1d49c8;--surface-3: #2c55cc;--border: #3d69ea;--border-strong: #99abe3;--card-border: var(--border);--card-border-w: 1px;--text: #f2f6ff;--muted: #cbd8ff;--faint: #cbd8ff;--primary: #ffd60a;--primary-hover: #ffdc2c;--on-primary: #1a1400;--primary-text: #ffe14d;--primary-soft: #ffd60a2b;--primary-fill: var(--primary);--primary-fill-hover: var(--primary-hover);--primary-edge: var(--primary);--btn-shadow: none;--accent: #ff5c6c;--accent-hover: #ff7381;--on-accent: #2a0410;--accent-text: #ffc4ca;--accent-soft: #ff5c6c2b;--danger: var(--accent);--highlight: #ff9de1;--on-highlight: #3a0627;--success: #7af7bb;--on-success: #10131a;--success-soft: #7af7bb2b;--warning: #ffe14d;--on-warning: #10131a;--warning-soft: #ffe14d2b;--info: #dbe7ff;--on-info: #10131a;--info-soft: #dbe7ff2b;--focus: #f2f6ff;--customer: #ffd4b0;--customer-soft: #ffd4b02b;--agent-live: #9aecff;--agent-soft: #9aecff2b;--ai: #e6ceff;--ai-soft: #e6ceff2b;--sev-ztp: #ffc4ca;--sev-critical: #ffd4b0;--sev-major: #ffe14d;--sev-minor: #dbe7ff;--sev-coaching: #cbd8ff;--nav-home: #e6ceff;--nav-practice: #ffc4ca;--nav-performance: #dbe7ff;--nav-live: #7af7bb;--nav-qa: #ffe14d;--nav-operations: #9aecff;--nav-admin: #cbd8ff;--nav-testbed: #e6ceff;--nav-roadmap: #9aecff;--viz-1: #dbe7ff;--viz-2: #7af7bb;--viz-grid: var(--border);--shadow-card: 0 1px 2px rgba(0,0,0,.32);--shadow-pop: 0 10px 28px #ffd60a38;--rail-bg: #061a5c;--rail-fill: var(--rail-bg);--rail-hover: #223470;--rail-surface: #35467d;--rail-border: #273973;--rail-text: #f2f6ff;--rail-muted: #a9bcf7;--rail-faint: #a9bcf7;--rail-go: #ffd60a;--rail-focus: #f2f6ff;--rail-ico: currentColor;--rail-active-bg: #ffd60a;--rail-active-text: #1a1400;--rail-active-edge: transparent;--rail-hot-bg: #ff9de1;--rail-hot-text: #3a0627;--rail-mark-ring: 0px}:root[data-palette=manila-bay],.palette-preview[data-palette=manila-bay]{color-scheme:dark;--bg: #5a1643;--bg-hero: linear-gradient(165deg,#3b0f3f 0%,#6e1a45 58%,#8a2c3a 100%);--card: #2c0b2a;--card-hover: #48163f;--surface-3: #5a2c51;--border: #6f2d5a;--border-strong: #ab96a4;--card-border: var(--border);--card-border-w: 1px;--text: #fff3f5;--muted: #f3cbd7;--faint: #dfb8c6;--primary: #ff5a8a;--primary-hover: #ff719a;--on-primary: #2a0612;--primary-text: #ffb8ca;--primary-soft: #ff5a8a2b;--primary-fill: linear-gradient(135deg, #ff5a8a, #ffa24d);--primary-fill-hover: linear-gradient(135deg, #ff719a, #ffaf66);--primary-edge: transparent;--btn-shadow: none;--accent: #ff4d4d;--accent-hover: #ff6666;--on-accent: #10131a;--accent-text: #ffb3be;--accent-soft: #ff4d4d2b;--danger: var(--accent);--highlight: #ffd166;--on-highlight: #2a1a00;--success: #5ef0b0;--on-success: 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